Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

超乎常理的款待:世界第一名餐廳的服務精神

  • 作者: Guidara, Will
  • 原文出版社:Optimism Press
  • 出版日期:2022/10/25
  • 語言:英文
  • 定價:1102
  • 優惠價:73804
  • 優惠期限:2025年06月18日止
  • 運送方式:
  • 臺灣與離島
  • 海外
  • 可配送點:台灣、蘭嶼、綠島、澎湖、金門、馬祖
  • 可配送點:台灣、蘭嶼、綠島、澎湖、金門、馬祖
載入中...
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內容簡介

The must-read New York Times bestseller that’s redefining hospitality and inspiring readers in every industry.

- Featured in FX’s The Bear and Showtime’s Billions
- JP Morgan NextList Pick

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room--and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more--not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business--and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do--for ourselves, the people we work with, and the people we serve.

 

作者簡介

Will Guidara is the cofounder of The Welcome Conference, and the cofounder and former co-owner of Make It Nice, a restaurant group that includes Eleven Madison Park, Made Nice, and The NoMad.

 

詳細資料

  • ISBN:9780593418574
  • 規格:精裝 / 272頁 / 普通級 / 初版
  • 出版地:美國

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